Shipping & Returns
WHERE DO YOU SHIP FROM?
For all orders delivered in the United States, we ship from Austin, TX. For orders delivered outside of the United States, we ship from the United Kingdom. If you are based in Europe, we ship DDP, which means taxes are collected at checkout, rather than at the point of delivery so there are no additional unexpected taxes at import.
Delivery costs are additional to the displayed price and vary depending on the delivery address supplied when making the order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within the estimated timescale.
RETURNING UNDAMAGED GOODS
If you change your mind about your order, you have the right to return your order within 14 days from the date of receipt. The product(s) must be returned in original packaging with tags and no cosmetic damage. This right does not apply to personalised, customised or made-to-order products. We do not accept returns or exchanges for such goods.
RETURNING DAMAGED OR INCORRECT GOODS
If you have taken delivery of a package and it or the contents have been damaged in transit, you can return the item(s) to us within 14 working days of receipt for exchange. This applies to both all goods regardless of whether your goods are personalised or made-to-order. Please contact us at firstname.lastname@example.org if your order is damaged or incorrect.